Refunds and delivery
What you get when you pay, when you get it, and what happens to it if you stop paying. The short version of the refund policy is that there is not one: you can cancel whenever you like, and what you have already paid is not returned.
1. What you are buying
Server Host Inc. sells a monthly subscription to MaxPage. Each month the subscription grants your organisation an allowance of credits, which are what the product spends when it does work that costs us money — looking up keyword figures, retrieving search results, running an analysis, drafting a piece of copy. Plans that include the API grant it a separate allowance so that an integration cannot exhaust the one the panel is relying on.
Credits are pooled across the whole organisation, not issued per seat. Seats govern how many people may sign in; they do not multiply the allowance.
Charges are made in USD. The current plans and their prices are shown on the billing page inside the product, and Stripe is the authority on what is actually charged.
2. Delivery of service
Nothing is shipped. There are no physical goods, no download and no waiting period. Access is delivered inside the product, and the credits are delivered the moment Stripe confirms that the invoice for the month has been paid — typically within seconds of the payment going through.
A grant is recorded once per invoice. If Stripe tells us about the same paid invoice twice, which it warns that it sometimes will, the second message changes nothing; you are never credited twice for one payment, and never credited for a payment that did not succeed.
There is no free trial. A new organisation has no plan and no credits until it subscribes.
3. Credits returned automatically
Before a piece of work starts, the product holds an estimate of what it will cost. When it finishes, it settles against what it actually cost. If the work cost less than the estimate, the difference goes straight back into your balance. If the work failed, the entire hold is released. Neither of these needs you to ask, and both are returned as credits.
This is why the estimate you see before starting a run is described as an estimate. You are charged what the work actually cost, not what it might have cost.
4. Refunds
There are no refunds. Cancel whenever you like — that is the point of a monthly subscription, and section 6 explains how — but money we have already charged is not returned. Not in part, not in proportion to what you used, and not because the month turned out to be a quiet one.
There is no refund window to miss, because there is no window. There is no exception for an unused month, a forgotten renewal or a plan you meant to cancel and did not, and nothing here is left to our judgement on the day — a policy full of maybes is a policy nobody can rely on. If you do not want to be charged next month, cancel this month.
Credits are an allowance to use the service, not money. Unused credits are not exchanged for cash, and they are not converted back into anything at the end of a month, when you change plan, or when you stop paying.
5. If we charged you something we should not have
That is a mistake rather than a refund, and it is the one case where money goes back. If you were billed after cancelling, billed twice for the same month, or charged on a card that is not yours, write to support@cenmax.in with the invoice and we will look at it. Where we have taken money we had no right to take, we return it to the card it came from through Stripe. How long it then takes to appear is your bank's business, not ours; a few working days is typical.
This is not a way to ask for a refund of a charge that was correct. A subscription you bought and did not use was still a charge we were entitled to make.
6. Cancelling
You can cancel yourself, at any time, from the billing page inside the product — the section headed "Invoices and payment method" opens the Stripe billing portal, where the subscription can be ended. You do not have to email anybody to be allowed to stop paying.
Cancelling stops the next charge and the next monthly grant. It does not refund the charge already taken for the month you are in, and it does not end that month early — you keep the plan until the period you paid for runs out.
It does not take back credits that are already in your wallet either. You paid for those, and taking them back would be theft; they stay where they are and remain usable for as long as the plan they came with is live.
What cancelling does end is the plan, and with it the access the plan buys. If you want your data removed as well, that is a separate request — our privacy policy explains how to make it and how long it takes.
7. Changing plans
You can move between plans from the billing page. The new plan's allowance follows the first invoice charged on it, on the same rule as every other grant: credits arrive when Stripe confirms that the invoice has been paid.
8. Asking us about a charge
Every invoice is available in the billing portal, and every credit movement is listed in the product, so most questions can be answered by looking. If yours cannot, write to support@cenmax.in and we will go through it with you. Please do so before raising a chargeback with your bank — a chargeback takes weeks and usually suspends the account while it runs, and an email is faster for both of us. We will answer within two business days.